Terms & Conditions
Astilbe Floral Boutique

 

Bookings

To ensure your date is held a deposit of 30% of estimated quote is due upon booking your wedding floral along with the attached quote signed and dated for our records.

Promotions :
each quote & custom order is ELIGIBLE to RECEIVE 1 PROMOTION applied to each quote custom order. ( if a promotion is currently taking place during the time of purchase order )

Each client will choose which promotion they wish to apply to their account. each promotion has an individual EXPIRATION date applied. For additional information please connect at astilbeboutique@gmail.com

Payments
Payments can be made at any time from date of booking up until 1 month prior to wedding date, when full & final payment is required. Our preferred method for payment is by Direct deposit, cheque, or cash payment.  

Wedding & Event payment ( Visa , MasterCard , Amex manual entry ) If you wish to pay for your event florals in full or the deposit portion via * manual entry of card visa , master card or Amex an additional service fee of 10% will be applied to account. * Service charge

For additional information and questions connect with our team at astilbeboutique@gmail.com

Consultations
We offer a complimentary 1 hour appointment, and a complementary estimated quote via mail.

Order Confirmation
All orders must be confirmed via email no later than three months before your wedding date. We take no responsibility for any errors or omissions once you have confirmed your final order. ( Wedding changes must be within the 50% of wedding quote margin * Original quote) 

Deliveries
Delivery’s in the Barrie area are in kind from Astilbe Floral Boutique. All additional deliveries will be determined by mileage to and from our studios.
 

Cancellations
Non-refundable deposit paid on booking remains ours. Cancellations within 1 month of wedding date remain payable in full. Bookings can be postponed to another date, subject to our availability. A minimum of 2 months notice is required. ( Items can be adjusted up to 15 % of quote in the final 6 months prior to wedding date ) Removing items to bring the final amount owning less then original quote will be deemed a penalty fee ) 

Without limiting the operation of the Terms and Conditions, Astilbe Floral Boutique will not be held liable for loss or damage arising from the exercising of these rights.

Once floral arrangements have been delivered to destination of arrival they are no longer Astilbe floral boutiques responsibility. Our studio will not be held liable for any damaged or stolen products. The products are delivered on time, in the state that you have requested. As the product is live produce we Astilbe are not responsible to any damagened caused by the enviroment of the wedding venue: weather conditions of rain, heat and cold damage to products. 

Privacy
Your order, wedding date, contact details (address, phone, email), & credit card details will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so.